Return
& Refund Policy
Thanks for
shopping at Trueno Fashion. If you are not entirely satisfied with your
purchase, we're here to help You.
Returns
You have 7 calendar days to return an item
from the date you received it. To be eligible for a return, your item must be
unused and in the same condition that you received it. Your item must be in the
original packaging. Your item needs to have the receipt or proof of purchase.
We will arrange for the order
to be collected from the provided address through our logistic partner and
returned to us. During
Pick Up, our delivery agent may do a quality check on the return. We shall
process the refund only after the receipt of the product at our location.
All items to be returned or
exchanged must be unused and in their original condition with all original tags
and packaging intact (for e.g. shoes must be packed in the original shoe box).
failing of above-mentioned which refund may not be possible. Any gifts received
must also be returned along with the product. Toys will have 7 days return
policy in case you have received a damaged, defective, wrong product or product
with missing accessory. If
you've received a non-returnable product in a damaged/defective condition,
please reach out to our customer service team immediately to initiate a request
for refund.
NOTE: We shall not Processing any request
after 7 days from the date of receipt of the product.
Terms of
Return and Refund
FASHION
AND LIFESTYLE PRODUCTS
Any apparel,
accessories, cosmetics, footwear, sunglasses, certain fashion jewellery, etc.
Non-returnable
Trueno
Fashion shall not accept return or refund requests raised for any of the
following Products: Innerwear Briefs and Panties, lingerie sets, socks and
stockings, Deodorants
and perfumes, and All under garments, such other Products as may be specified by Trueno from time
to time.
TOYS
Toys Only Returnable if
Customer Receive Damaged or Brocken/Defective Product.
Refunds
Once we
receive your item, we will inspect it and notify you that we have received your
returned item. We will immediately notify you on the status of your refund
after inspecting the item.
If your
return is approved, we will initiate a refund to your amount through normal
banking channel within 15 working days.
NOTE: We
shall not entertain any request after 7 days from the date of receipt of the
product.
Shipping
You will be
responsible for paying for your own shipping costs for returning your item.
Shipping costs are nonrefundable.